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All of our products are custom made to order. If you ordered the wrong size or color or wrong product, unfortunately you are responsible for that purchase. Please double check your orders before checking-out. If the product tracking says the product was delivered, you are unfortunately also responsible for that product. Please ensure that your house number is easy to find, and that you have a secure location for any package we ship. Because we use highly respectable printers and shippers, if there is a bizzarro circumstance where the product is damaged or defective please send us a picture by email, and we will contact our supplier for a replacement.